Our Policies

Postage and Delivery:

Delivery times may vary depending on your local postal service. If your order fails to arrive within a timely period, please contact us and we will do our best to follow it up. Please include your full name, delivery address, the date of your order and the titles you ordered when you send your email.

 

Privacy Policy:

For payments made by credit card, Animal Dreaming Publishing does not collect or store credit card details.

Any personal information gathered by Animal Dreaming Publishing about you, either through our website(s), emails or any other point of contact you may have had with us, will only ever be used for the purpose of processing orders or to inform you our latest products, services, special offers and upcoming events. Animal Dreaming Publishing will not be responsible or liable for the loss of privacy, disclosure of information, harm, damage or loss that may result from you choosing to share information with us in any way.

 

Returns Policy:

  • Incorrect Products: Animal Dreaming Publishing will only accept returns within 7 days of the product being shipped, and only if the incorrect product was sent. A full replacement or refund will apply, including the cost of shipping.
  • Damaged Products: Animal Dreaming Publishing thoroughly inspects all products for damage before they are shipped. In the unlikely event that products are damaged before being shipped, or during transit, a full replacement or refund (including the cost of shipping) will apply upon the return of the damaged goods and presentation of proof of purchase or sales receipt.

 

 

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